Customer service is one of the deciding factors when people are choosing a web host that they are interested in. It is the customer service that can make or break a web host provider for a prospective client. Hosting providers like Godaddy are experiencing a rash of customer complaints as word spreads fast on the internet! With that being said, those that are searching for a web host that is going to provide them the service that is needed for their website need to analyze the different aspects that make a customer service team a valuable asset.
One of the biggest aspects of customer service is the times in which they are available. For those that are working with companies that may be in a different time zone this can be one of the biggest headaches to get over. Therefore, the person will want to find a customer service team that is going to be available whenever they are going to be working with their website. The best customer service is one that has people who are ready to talk to you twenty-four hours a day. Otherwise, you are going to find that this is going to be a major setback for your business, especially when your website is down and you are losing customers.
Secondly, look at the ways in which customer service can be contacted. The best way to get a hold of people is through direct phone contact. However, many companies are limiting the time that is available for this feature. If you cannot get this, then consider the chat features or emailing the company. When looking at the web host and comparing it to other web hosts that are out there, ask yourself this: Do they have multiple contact methods?
Another aspect to consider about customer service with a web host that you are interested in is just how involved the customer service is. For example, you will want someone that is going to address your concerns, rather than give you an answer out of a book somewhere, yet never really addresses your concerns. You want involvement with a web host in order to ensure smoother transactions and ensure that you are not going to get frustrated trying to find the right solution for your problem.
When you are shopping for your web host, you can tell a lot about the customer service through calling and inquiring about the web host plans that they have available. If the team seems knowledgeable and ready to serve you, then chances are that you are going to have a web host provider that is worth working with.